Terms and Policies

Last updated November 2026

Booking, deposits and cards on file

Every appointment requires a card on file and a $50 deposit at booking. Pricing for consultations and programs is reviewed with you before you commit to treatment.

Late cancellation and no-shows

You may cancel or reschedule up to 24 hours before your appointment at no charge. Cancellations within 24 hours of the appointment, and missed appointments, are charged a $50 fee to the card on file.

Late arrival

If you are running late, let us know as soon as you can. If you join or arrive more than 15 minutes late, we may need to shorten or reschedule your appointment.

Refunds

We do not offer refunds for services already provided. Compounded medications cannot be returned once dispensed by the pharmacy.

Website use

By using this website you agree to these terms. The site is intended for adults 18 and older located in North Carolina or South Carolina. Tulin grants you a limited, personal, non-transferable license to use this site; commercial use, copying or data mining is not permitted.

Not medical advice

Content on this website is for general information only and is not medical advice. Treatment eligibility is determined only by a licensed provider after an evaluation. In an emergency, call 911.

Accounts and communications

You are responsible for keeping your patient portal login secure and your information up to date. By using this site or contacting us, you agree to receive electronic communications, which satisfy any requirement that communications be in writing.

Third-party links and intellectual property

Links to other sites are provided for convenience; we do not control or endorse them. All content on this site, including text, images and logos, belongs to Tulin Optimal Wellness and is protected by copyright and trademark law.

Indemnification and governing law

You agree to hold Tulin harmless from claims arising from your violation of these terms. These terms are governed by the laws of North Carolina. We may update these policies at any time; the current version is always posted here and in our booking system.

Questions? Email contact@tulinoptimalwellness.com or call 704-225-6272.